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Click here for latest information for flu programme for healthy 50-64 year olds, we are awaiting information on how we can order the vaccines. We will update this information as soon as we know more.

** FLU CLINICS 2020 *** We have now written to all patients that are eligible for the flu vaccination (those patients aged over 65 as at the 31/3/2021 and all those patients under 65 who have a medical condition who puts them at greater risk. If you are over 65 or under 65 in an at risk category or are a family member of  those patients asked to shield and would like to book a flu jab please contact us urgently. We have also contacted parents/guardians of children that are eligible. Click here for further details for those patients aged 50-64 who weren't previously eligible for the flu vaccine. It is likely that vaccination for this new cohort will not commence until December. GP practices are being asked to focus on their work to get the most vulnerable groups in our community vaccinated first. We will update this message as soon as we have more information from the Government. 
** We have installed a new phone system to make it easier for patients to contact us **

DUE TO WORKLOAD PRESSURES THE DISPENSARY AT FRESSINGFIELD WILL CLOSE BETWEEN 1PM AND 2PM EVERY DAY.  OUR CURRENT TIMESCALES FOR PROCESSING MEDICATIONS ARE 3 WORKING DAYS. WE ARE SORRY FOR ANY INCONVENIENCE CAUSED AND THANK YOU VERY MUCH FOR YOUR ASSISTANCE. 

HERE FOR PATIENT SURVEY RESULTS - YOU SAID AND WE LISTENED
Please click here for the results of our latest patient survey, 94% of patients rated us as good, very good or excellent
Please click here to complete our Friends and Family Test to say whether you are happy with our service

Changes to Clinical System

The provider of our clinical system - EMIS Health, is changing certain technical aspects of the way in which it delivers services to us. This will not impact the delivery of services to patients but we wanted to let you know about the changes in case you have questions. Click Here for More Information

Have you received a letter from a pharmacy company? please click here for information that we think you should know
On average we lose 20 hours per month through patients not attending for their appointments, please cancel if you can no longer make your appointment.
Do you order your medications or book appointments online? Click here for further help
Click here to find out more about how we process your data
Click here for details about Hartismere Hospitals Equipment Clinic
Pregnant? There are many ways to help protect you and your baby
Click here for self care leaflets for common ailments
Back Pain Myth Busters
Click here for our Care Quality Commission (CQC) Rating 

If you have registered for the  medication ordering system, please click on link above.

 Please ensure that the day you request for collection of your medication is in 3 full working days time. 

Please allow at least 3 working days notice for your prescriptions. Your prescription requests will be picked up by our dispensers during their normal working hours, so any requests made outside normal working hours will be processed on the next working day.

The practice has two fully staffed dispensaries at Fressingfield and Stradbroke that are open during the surgery opening hours. If you are a dispensing patient it means that your prescriptions can be dispensed at the surgery – a dispensing patient is someone who lives more than a mile away from the nearest chemist.If you have to pay for more than 3 prescription items in 3 months, or 12 items in 12 months, you could save money with a Prescription Prepayment certificate (PPC).  

Anyone living within a mile of a chemist (for example Harleston patients) will have to have their prescriptions dispensed by any chemist that is convenient for them.

Repeat prescriptions

Repeat prescriptions are dispensed at Fressingfield Medical Centre. They can be collected at Fressingfield and Stradbroke Surgeries during surgery hours only. Please make clear as to when and where you wish to collect your medication on the repeat slip provided.

It requires time and careful organisation to achieve this as 11000 items are dispensed each month and we therefore request at least 3 working days notice for repeat prescriptions.

The dispensers are only too happy to help with non-medical enquiries, relating to your prescriptions. Medical enquiries will be passed to the doctor who deals with your medication.For routine enquiries about your prescription please contact the Dispensary between 12 noon and 4pm as this is the quieter time of the day (during clinic times the dispensers are usually very busy).

It is not necessary to phone to confirm if your prescriptions is ready for collection if you have allowed the necessary three full working days.

 

dispensary

What is a repeat prescription?

 It is long term, regular medication prescribed by your doctor; as such it will be added to your prescription slip and monitored on a regular basis by your doctor or a nurse. Any other medication prescribed for acute problems CANNOT be prescribed on the same basis.

 If the medication that you are requesting is not on your repeat prescription slip, then the dispensers will not be able to issue it, until you have been seen by a doctor.

A hospital script can only be dispensed after the doctor has checked it providing it is for medication that he feels he can take responsibility for.

 Order options

Put the slip through the letterbox at either surgery.

  1. Post it to the Surgery.
  2. Order it online via this website

If you are elderly or housebound and need further assistance please contact the surgery on 01379 586456

 
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